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Neuro-Linguistic Programming helps to improve the thought and behaviour patterns we are used to using, making it able to capture attention and communicate clearly.

The complexity of this subject is not so much in the topics it deals with but in the ability to absorb them by moulding them on personal characteristics. The techniques described, taken for what they are, can be compared to the index of a book we have to write about our person. It takes study and practice to precisely understand their principles and apply them in a natural, ethical and respectful way, improving communication quality.

Here is a short list of suggestions:

• Be sure you know what you want. Having a clear idea of ​​the situation you are about to face is a good start.
• Be flexible and ready to adapt your plan as and when necessary. ​​Recognising the relevance of an opinion different from ours demonstrates open-mindedness.
• Stay calm. There are several ways to improve control of your emotional state; if this is your problem, we recommend that you approach it decisively by studying and applying the numerous techniques that serve the purpose.
• Be ready to change. The flexibility of thought and action allows you to reach the goal using the most effective route.
• Observe and understand the state of mind of others. Adapt what you do based on the “state” of other people.
• Observe everything. 1) Always listen actively. 2) Learn thought patterns and language expressions. 3) Identify other people’s representational systems and mirror them. 4) Recognise the Meta-Programs.
• Observe body language. 1) Always keep your body language in mind and observe other people. 2) Follow and mirror the body language, voice and behaviour to increase rapport; do it with good intentions and approach with integrity.
• Build rapport. 1) Be friendly, smile and listen. 2) Be authentic, consistent and positive. 3) Avoid dominating the conversation, not listening or interrupting. 4) Identify and exploit the Meta-Programs used by others.
• Get your message across – make it transparent. 1) Consider whether viewing the big picture or the details is better. 2) Look for solutions that are appropriate to the person’s situation. 3) Always be yourself, but build your message by adapting it to the person in front of you.
• If necessary, negotiate. 1) Always aim for a win-win outcome for both of you. 2) Focus on the solutions and not the problems. 3) As difficult as it may be in some situations, stay objective and never make it personal.

We have dealt with the subject of this short course by taking, for example, a harbour pilot who applies some techniques of NLP with the ship’s captain.

However, we can imagine finding a master who knows NLP and is somewhat familiar with our applied methods.

Two people who talk the same language are generally at an advantage. The open-mindedness that characterises those aware of neuro-linguistic programming is often enough in itself to create a connection.

In conclusion, the right approach to this matter starts with the awareness that communication consists of the received message, not what you think you have sent.